Create a Return/Exchange Request : In case an item does not meet your expectations, you can directly raise an exchange/return request here. 

Although we take care of all the tiny details, but incase you are not 100% satisfied with the fit or the quality of the product - we have a 7 Day No-Questions-Asked Exchange/Return Policy.

• Return and Exchanges will be reviewed and honoured up to 7 days from the date of the order delivered ( inclusive of the date of delivery ).
• Return products must be unused and returned with all original packaging and tags with which they are shipped. If the tags are tampered with or broken, then the product will not be accepted for return.
• All exchanges are subject to stock availability. An exchange/ return could take place only once. 
• For returns post the exchange of the product, you could choose to either ship the order to the return address, or the shipping handling charges, ₹150 will be deducted from the refund amount and the reverse pickup will be arranged by us.
• For both Return/ Exchange, the tracking details will be sent to you via whatsapp/email to keep you informed and updated. See you soon :)

Refunds

In case you’ve returned a product, we provide a full refund to you guys. 

• For Pre-Paid order, your money will directly be refunded back to your source account.you will have the flexibility to choose between getting your refund directly to your bank / wallet or store credits.
• Once we receive the product, within 2 business days it will go through our routine quality check process. We will notify you via whatsapp/email to let you know if your refund is rejected due to your product failing the Quality check.
• If the product passes the Quality Check - the amount will be credited and reflected via your original mode of payment within 4-6 days.
• For COD order, you will be sent a link and will have the flexibility to choose between getting your refund directly to your bank / wallet or store credits. 
• For all COD payments, the COD handling charges of ₹100 will be deducted from the total refund amount.

Feeling confused?

For anything else, click here to leave us a message on Whatsapp or an email on support@spiritanimal.in. We're just a text away!