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RETURN AND EXCHANGE POLICY

We are pretty sure you'll love our product. But in case you didn't love what you ordered and maybe feel that the fitting is not perfect for you or not satisfied with the quality or size, just fill this form. No questions asked.

THINGS TO KEEP IN MIND BEFORE FILING FOR RETURN/ EXCHANGE:


1
. Within 7 Days: Return/ Exchanges requested within 7 days of the date of delivery (including the date of delivery) will be considered valid. Also, all exchanges will be considered keeping the present inventory in effect, as per the availability of the product in our inventory. A return/Exchange is requested only when a customer fills the form. Requests beyond the time limit are marked invalid and won't be considered.


2. Refunds: Refunds will be done within 14 business days once the order is pickup up from your end. For all COD payments, the COD handling charges will be deducted from the refund amount and will be provided via Store Credits/ Coupons, which can be redeemed in your next purchase from us. For Prepaid orders, the refund will be made into the source Bank/PayTm or any other account used while placing the order.


3.Tags: Make sure the tags are intact and the product(s) is in proper condition. Refunds will not be done if the returned products do not pass the quality check which is done once product(s) reaches back to us.


4. Second Return/Exchange: Spirit Animal offers free first Return/ Exchange for any order. If you request for a second return/Exchange for the same order, then you need to pay Rs. 150 (or dispatch the package to us yourself. In which case you need to inform about this on email at support@spiritanimal.in along with all tracking details). All payment methods(and details) will be shared over email after you fill the form. Returns will not be entertained after second exchange.

5. The additional custom making charges of Rs. 249 on size 6 orders has been removed, effective immediately from 2 December 2021.
All orders placed before 2 December shall still follow the previous return and exchange policy for size 6 products, mentioned in the end.

 

Procedure for RETURN:

1. Fill the form. Time Req: 2mins
2. Pickup will be made from your doorstep in the next 4-5 business days.
3. Refund will be processed within 14 days from the day the order was picked up from your end. 

Procedure for EXCHANGE:

1. Fill the form. Time Req: 2 minutes.
2. Pickup will be made form your doorstep in the next 4-5 business days.
3. Once the product(s) are picked up from your doorstep, the exchanged products would reach you within 7-10 business days.

Note: For both Return/ Exchange, emails with tracking details will be sent at every step to keep you informed and updated. See you soon :)

Sets purchased using coupon code : GETSETGO

If you return an item from the set purchased using the above mentioned code, then an amount of Rs. 100 will be deducted from the refund amount.This is done to avoid to misuse of the Rs. 200 discount provided on buying the set together.

Although please note that no such fees will be charged on exchange.

 

Clearance SALE:

Products under the website 'Clearance SALE category' will be treated as final sale. All sales will be final sale and no Exchange or Return requests shall be accepted for items on clearance sale.

 

Size 6 Exchange/Return Policy ( Valid only for orders placed before 02. 12. 2021 ):

Size-6 Exchanges: If you are requesting an exchange to a size-6 product from a lower size, then an additional Rs. 249 needs to be paid since size-6 products are custom made orders. All payment methods(and details) will be shared over email after you fill the form.


Size-6 Returns: Rs. 249 (paid for each size-6 product while placing order) won't be refunded when returning a size-6 product since size-6 is a custom made order.

Feeling confused?

Click here to start chat with the Order Handling Manager
Or email us at hereforyou@spiritanimal.in

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